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Makinga
complaint

We're committed to providing the highest standard of service. If something hasn't gone as expected, we want to hear about it so we can put things right.

Making a complaint

Email your complaint

Send us the details and we'll acknowledge within 5 working days.

complaints@moonrockinsurance.com

Call us

Speak to our team about your complaint during business hours.

0800 852 7757

Financial Ombudsman Service

If you wish to make a complaint, please contact us and we will acknowledge your complaint within 5 working days and aim to resolve it within 8 weeks.

If you remain dissatisfied after our final response, you can contact the Financial Ombudsman Service at:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk